Scheduling ReminderScheduling Reminder

Terms of Service

Effective date: 6/10/2026

These Terms of Service ("Terms") govern your access to and use of Scheduling Reminder. By creating an account or using the service, you ("Provider," "you") agree to these Terms. If you do not agree, do not use the service.

1. The service

Scheduling Reminder is software that helps independent service Providers schedule appointments and send appointment-related text-message and email reminders to their own clients. The appointment record in Scheduling Reminder is the source of truth for reminders.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use Scheduling Reminder.

3. Acceptable Use Policy

You may use Scheduling Reminder only to send appointment-related, non-marketing messages to your own clients with whom you have an existing relationship. You specifically agree not to:

  • Send marketing, promotional, advertising, or other non-transactional messages;
  • Send messages to anyone who has not consented to receive them, or who has opted out;
  • Send content relating to Sex, Hate, Alcohol, Firearms, or Tobacco ("SHAFT"), or any unlawful, deceptive, or abusive content;
  • Use the service to transmit protected health information or for any HIPAA-regulated purpose;
  • Send high-volume or burst traffic designed to evade carrier filtering or our rate limits;
  • Resell, sublicense, or provide the service to third parties as your own.

Violations may result in immediate suspension or termination (see Section 9).

4. Provider consent representations (TCPA)

The Telephone Consumer Protection Act (TCPA) requires prior express consent to send text messages to consumers. By creating each appointment, you represent and warrant that:

  • You have a prior business relationship with the client;
  • The client has consented (verbally or in writing) to receive appointment-related text messages from you; and
  • You have completed the consent attestation for that appointment truthfully.

You are solely responsible for obtaining and maintaining this consent. We store your attestations as a compliance record but do not independently verify consent.

5. SMS / Text Messaging Program Terms

These terms govern the text messages sent through Scheduling Reminder on a Provider's behalf and apply to both Providers and the Clients who receive messages.

  • Program description.Scheduling Reminder sends transactional, appointment-related text messages — booking confirmations, day-before reminders, hour-before reminders, and confirmation/cancellation replies — each identifying the sending Provider by name. No marketing or promotional messages are sent.
  • Consent.Clients receive messages because they have an existing relationship with the Provider and consented to receive appointment-related texts at booking. Providers must present a disclosure substantially as follows when collecting a Client's mobile number: "[Business Name] sends appointment confirmations and reminders by text. Message frequency varies (typically up to 3 per appointment). Message and data rates may apply. Reply STOP to opt out, HELP for help. See https://www.schedulingreminder.com/privacy." Providers are solely responsible for obtaining this consent and must not message anyone who has not consented or who has opted out.
  • Message frequency. Frequency varies by appointment volume, typically up to three messages per appointment.
  • Cost.Message and data rates may apply, depending on the recipient's mobile carrier and plan.
  • Opt-out. Recipients may opt out at any time by replying STOP (also END, QUIT, UNSUBSCRIBE, CANCEL, REVOKE, STOPALL); a confirmation is sent and no further messages follow.
  • Help. Reply HELP (or INFO) for assistance, or contact support@schedulingreminder.com.
  • No sharing. Mobile numbers and consent data are never sold, rented, or shared with third parties for their own marketing purposes; see the Privacy Policy.

6. Indemnification

You agree to indemnify, defend, and hold harmless Scheduling Reminder from any claims, damages, liabilities, penalties, and costs (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) your messages or content; (c) your breach of these Terms or the Acceptable Use Policy; and (d) any TCPA, CTIA, or carrier claim arising from your misrepresentation of client consent.

7. Limitation of liability

To the maximum extent permitted by law, Scheduling Reminder will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data. Our total aggregate liability for any claim is limited to the fees you paid to us in the twelve (12) months preceding the claim.The service is provided "as is" and "as available," without warranties of any kind, including any warranty that messages will be delivered or not filtered by carriers.

8. Subscriptions, billing, and refunds

  • Subscriptions are billed monthly in advance through our payment processor (Stripe). Stripe is used only for your subscription to Scheduling Reminder, not for payments from your clients for your services.
  • Your subscription renews automatically each month until cancelled through the billing portal.
  • Cancel anytime. We offer a 14-day money-back guarantee on your first charge only; after that, no refunds are provided. Cancellation stops future billing, and access continues through the end of the paid period.
  • We may change pricing on at least 30 days' notice; changes apply to subsequent billing periods.

9. Suspension and termination

We may suspend or terminate your account, with or without notice, if you violate these Terms or the Acceptable Use Policy, if your traffic triggers carrier filtering or compliance concerns, or if required by a carrier or by law. You may terminate at any time by cancelling your subscription and discontinuing use.

10. Data retention on termination

After cancellation, we retain your account data for 90 days and then delete it, except for records we are required to retain (e.g., billing records, consent attestation logs, and opt-out records), as described in our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by posting the updated Terms with a new effective date and, where appropriate, notifying you by email. Continued use after changes take effect constitutes acceptance.

12. Contact

support@schedulingreminder.com